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How we keep your account and data safe

Your account with roket568 runs on transparent, documented privacy and payment policies. We handle your personal information and transaction history with strict security protocols, and we're open about…

Data encryption on all depositsAccount verification for withdrawals24/7 support for access requests
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roket568 How we keep your account and data safe
PRIVACY CONTACT CHANNELS

How to reach our legal and privacy team

Email Support Contact our data protection officer at [email protected] for privacy requests, account access inquiries, or data deletion. Response within 48 hours during business days.
Live Chat — Account Access Use the chat widget in your account dashboard to request your personal data file or ask about how we process your information. Available 09:00–23:00 WIB, seven days a week.
Account Settings — Security Review your privacy choices, session history, and linked payment methods directly in Settings > Privacy & Security. Change your password, view active logins, and request account freezes anytime.
DATA & ACCOUNT SECURITY

How we protect your information and payments

Encryption and Storage

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We store your payment details on PCI-DSS compliant servers; your full card or wallet number is never visible in transaction logs.

Account Verification

Before your first withdrawal, we verify your identity and address. This takes 5–10 minutes and requires a document upload through your account dashboard. Verification protects you from fraud and unauthorised access.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. No third-party tracking pixels. You can disable non-essential cookies in Settings > Privacy without losing account access.

Data Retention

We keep transaction records for seven years for regulatory compliance. Your profile data is retained while your account is active. After account closure, personal data is anonymised within 90 days where local law permits.

Third-Party Access

Your data is not shared with external marketers, affiliates or data brokers. Payment processors (DANA, OVO, GoPay, QRIS partners) see only transaction amounts and dates, never your full account history.

Right to Request Changes

You can update your name, email, phone and payment methods in Settings at any time. For permanent deletion of your account and linked data, contact [email protected] and we'll process your request within 30 days.

Frequently asked questions about your legal rights

Your active account data is anonymised within 90 days of closure. Transaction records for disputes and audits are kept for seven years. You can request a full copy of your data before closure by emailing [email protected]. Account username, login history and payment method links are deleted immediately upon account termination.

Yes. Go to Settings > Privacy & Data and select 'Download My Data.' We'll email you a complete file of your profile, transaction history, game activity and deposit records within 48 hours. This includes all information tied to your DANA, OVO, GoPay or QRIS deposits.

If a transaction via DANA, OVO, GoPay or QRIS appears incorrect, contact us within 30 days with your transaction ID. We'll investigate and either reverse the charge or confirm it was processed correctly. Disputes are logged and tracked in your account until resolved.

No. We do not sell, trade or lease your personal information to third parties for marketing. Payment processors see only transaction metadata (amount, date, status), not your account history, play records or contact details. Your data is yours.

We require a strong password (12+ characters, mixed case, numbers and symbols) at signup. You can change your password anytime in Settings > Security. If you suspect unauthorized access, enable two-factor authentication via email or SMS and request an immediate session logout across all devices.

Your first withdrawal requires identity and address verification, which takes 5–10 minutes. You'll upload a government ID and proof of address (utility bill or bank statement) through your account dashboard. Once verified, all future withdrawals process within 24 hours.

The complete terms and privacy policy are linked in the footer of roket568.xyz and in your account under Settings > Legal Documents. You can also email [email protected] to request a PDF copy. We update policies quarterly and notify you of material changes via email.

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